Thank you for choosing Titan Industrial Supplies. Below, you’ll find all the important information about our shipping policies. We’re committed to providing a smooth and hassle-free experience for our customers. If you have any questions, feel free to contact us anytime at 1-800-356-1579 or support@titanindustrialsupplies.ca — we’re always happy to help.
Order Processing Time
Orders are processed within 2–5 business days (excluding statutory holidays). Shipping times vary by product and may take anywhere from 1 to 8 weeks, depending on stock availability, warehouse location, and production time. If your item will take longer than 2 weeks to ship, we’ll notify you by email or phone. For specific shipping estimates, feel free to contact us at 1-800-356-1579 or support@titanindustrialsupplies.ca. Once your order ships, you’ll receive tracking information by email.
Shipping Costs
Shipping costs will vary based on the size, weight, and destination of your order. Costs will be calculated at checkout and will be displayed before finalizing your order. We offer competitive freight shipping rates for bulk orders and/or large quantities.
Freight & Large-Item Deliveries
Large orders may require freight shipping and our carrier may need to contact you directly to arrange a delivery time. Please note; freight deliveries require a delivery address that is accessible by large vehicles and may involve unloading assistance at the delivery site.
Damaged or Lost Shipments
If your shipment arrives damaged or fails to arrive within the expected time frame, please reach out to our customer service team. We will work with the shipping carrier to resolve issues promptly.
Additional Information
- At this time, Titan Industrial Supplies currently ships within Canada only. We do not offer international shipping outside of Canada, but we are working towards expanding our shipping options in the future.
- If a delivery is missed or refused and needs to be reshipped, additional shipping fees may apply and will be the responsibility of the customer, not Titan Industrial Supplies.
- If you have any questions or concerns regarding your order or shipping times, please do not hesitate to contact us at 1-800-356-1579. Our team is here to assist you and ensure a smooth shipping experience. Thank you for choosing Titan Industrial Supplies for your industrial and manufacturing supply needs.
Please note: Shipping policies are subject to change at any time without prior notice. We appreciate your understanding and cooperation.